Washington State Credentialing Lead (HCS 2) DOH4058 in Tumwater, Washington


Credentialing Lead (HSC 2) Medical Quality Assurance Commission

The Opportunity

As the Credentialing Lead, you'll support the Department of Health's mission to protect and improve the health of people in Washington State by performing activities as the subject matter consultant and coordinator for highly specialized and multi-faceted licensing within the Medical Quality Assurance Commission (MQAC) Credentialing Section.

You'll serve as a journey level professional within a high performance team, providing technical credentialing consultation and assistance to health services providers and staff within health licensing, a public health program closely linked to the Department's and Commission's mission. You'll coach, mentor, train, and serve as a technical consultant on difficult questions and complex, non-standard regulatory and licensing activities for the Credentialing Unit. This position identifies and resolves highly complex and unique problems and issues related to licensing legislation and policy, and recommends ways to improve the operating efficiency of credentialing processes within and between workgroups, agencies and partners.

The work of this position ties directly to improving patient safety and fostering access to health care in Washington, important priorities for the Department of Health, the Commission and Washington State.

Learn more about MQAC.

This is a full-time permanent position.

About DOH and our Employer of Choice Initiatives

Washington State Department of Health (DOH) works with federal, state, tribal, and local partners to help people in Washington stay healthy and safe. Our programs and services help prevent illness and injury, promote healthy places to live and work, provide education to help people make good health decisions and ensure our state is prepared for emergencies. To learn more about the agency, visit the DOH website and DOH Infographic (PDF).

DOH is a great place to work and has implemented several "Employer of Choice" initiatives, including:

  • We are committed to diversity and inclusion. DOH fosters an inclusive environment that encourages all employees to bring their authentic selves to work each day. We strive to hire, develop, and retain a competent and diverse workforce that is reflective of the customers we serve. Watch the DOH "Diversity is Rising" video.
  • We have an engaging Wellness@Health program which offers programs that support healthy behaviors and work/life balance. Our program provides wellness education, access to healthy food, physical activity classes, stress relief, and many other resources to support a healthy you.
  • We support a healthy work/life balance by offering flexible/alternative work schedules, and mobile and telework options. (Depending on job duties.)
  • We are making exciting steps towards *modernizing our workplace *by providing motivating and inspiring workspaces that promote creative thought, innovation, and collaboration among co-workers. Take the DOH Workplace Modernization Virtual Tour.
  • We have an Infant at Work Program that is based on the long-term health values of breastfeeding newborns and infant-parent bonding. Eligible employees who are new mothers, fathers, or legal guardians can bring their infant (6 weeks to 6 months) when returning to work. (Depending on job duties and work location.) Watch KING 5's Drew Mikkelsen report on the Infant at Work program.

What will you be doing? – Duties include:

  • Conducting assessments and approvals of routine credentialing applications, Delegation agreements, Letter of qualifications (LOQ), and Interstate Medical Licensing Compact applications (IMLC) through the compact while implementing licensing and regulatory policies for public health programs.

  • Verifying and obtaining information about applicants/applications by searching on-line databases and other resources, and by communicating with representatives of DOH programs, state and local government agencies, educational and credentialing/licensing institutions, and other outside organizations.

  • Providing technical consultant and assistance to health service providers and staff on difficult questions and complex, non-standard regulatory and licensing activities for Credentialing.

  • Providing expertise, support and guidance to Credentialing Specialists in resolving complex inquiries and issues.

  • Identifying complex, irregular issues and provides recommendations to solve them.

  • Supporting credentialing efforts to ensure timely review of provider applications.

What we're looking for

Required Qualifications

  • Option 1:Four (4) or more years of progressively responsible experience in a credentialing or licensing program.


  • Option 2: A Bachelor's degree or higher in public health, health care administration, public administration or business administration or allied field.


  • Two (2) or more years of experience resolving customer inquiries, problems or complaints in a high production environment.

  • Six (6) months experience of experience using the following software:

  • Word processing software such as Microsoft Word to create, format, edit, preview, print, and save documents. Ability to use standard functions to select, edit, copy, paste, format, and spell check text.

  • Electronic communications and calendar programs, such as Outlook, to compose, send, and respond to electronic mail, and coordinate schedules and schedule meetings.

  • Electronic database system to update or maintain records.

  • Accessing and searching internet to find and download information.

SPECIAL NOTE: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

*Preferred/Desired Qualification(s) *

  • Two (2) or more years (full-time equivalency) of lead experience, preferably in a health services program.

  • One (1) year or more of experience using the division's Integrated Licensing and Regulatory System (ILRS) database.

  • One (1) or more years of experience reviewing documents and taking appropriate action based on an analysis of the information.

  • Three (3) or more years of professional management or consultative experience in a health services program.

  • Demonstrated knowledge and understanding of credentialing requirements, processes and procedures. Familiarity with commonly-used concepts, practices, and procedures within particular field of DOH credentialing.

Conditions of Employment/Working Conditions With or without an accommodation, I am willing and able to:

  • Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

  • Work indoors, at a desk/workstation the majority of a workday, in an open office environment with possible conversation and other noise distractions.

  • Work in a tobacco, drug, and alcohol-free environment.

  • Work Monday – Friday 8:00 a.m. – 5:00 p.m.

  • Occasionally work in excess of 40 hours per week and/or to adjust normally scheduled hours, which may include evening and weekends.

  • Occasionally travel to meeting and/or trainings.

  • Legally operate a state or privately owned vehicle or provide alternative transportation.

  • Work in a fast-paced/stressful environment with multiple priorities and competing deadlines.

  • Repetitively use of a computer to input data with accuracy and speed and navigating a database, creating and modifying electronic documents, and using email and internet programs.

  • Interact and work with customers, some of whom may be frustrated or distressed in a positive, friendly and supportive manner that meets the needs and standards of the office and the agency.

  • Maintaining confidentiality regarding information accessed or discussed while performing the duties of the position.

This position is covered by an "Agency Shop" provision. Therefore, as a condition of employment, the incumbent of this position must either join the union and pay union dues, or pay the union a representational another fee within 30 days of the date you are placed into pay status.

The Washington State Department of Health (DOH) is an equal opportunity employer. DOH strives to create a working environment that is inclusive and respectful. It is our policy to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of our workforce. Applicants wishing assistance or alternative formats in the process should contact Skyler Jones at (360) 236-4408, skyler.jones@doh.wa.gov , or TDD Relay at 1-800-833-6384 or 7-1-1.

Application Process

Intrigued? We'd love to hear from you. Click "Apply" to submit your detailed application profile along with the following:

  1. A letter of interest, describing how you meet the specific required and desired qualifications for this position.
  2. A current resume.
  3. Three (3) or more professional references, to be included in your profile. Please include at least one supervisor, peer, and (if you have supervised staff) a subordinate.

DO NOT attach transcripts or other documents that are not requested in the Application Process, or that are password protected. These type of documents cause errors when downloading application materials and will not be forwarded to the hiring supervisor. Veterans, please feel free to attach a copy of your DD214 (redact SSN).

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Supplemental Information

Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.

Education and experience selected, listed and/or detailed in the Supplemental Questions must be verifiable on the detailed applicant profile submitted.

This recruitment may be used to fill other positions of the same job classification within the office. Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.

Salary: $3,700.00 - $4,857.00 Monthly

Location: Thurston County – Tumwater, WA

Job Type: Full Time - Permanent

Department: Dept. of Health

Job Number: DOH4058

Closing: 4/23/2018 11:59 PM Pacific

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504

Phone: View Posting for Agency Contact

Website: http://www.careers.wa.gov